The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
We reserve the right to refuse, cancel, or deny any order at our discretion.
- Shipping & Delivery
Telephone Man of America LLC ships merchandise to as many locations as it can. For Shipping to countries outside the US please contact Telephone Man of America at 866-770-4930 or email TelephoneMan@TelephoneManOfAmerica.com for shipping availability and rates. Please provide the following:
- Ship To Contact Person
- Complete Ship To Address
- Phone Number and Email Address
- Item(s) looking to purchace.
Telephone Man of America LLC Limited One Year Warranty Telephone Man of America LLC, Inc. refurbishes its hardware products from parts and components that are new or refurbished in accordance with industry-standard practices. Telephone Man of America LLC warrants that the hardware products it refurbishes will be free from defects in materials and workmanship. The warranty term is one year beginning on the date of invoice, as further described below. Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to: Failure to follow Avaya Communication or Lucent Technologies' installation, operation, or maintenance instructions, Unauthorized system modification, movement or alteration - (this means if a core processor, expansion module or component is installed, removed, or programmed NOT by an authorized/certified technician or Telephone Man of America technician your warranty is void). Unauthorized use of common carrier communication services accessed through the system, Abuse, misuse, or negligent acts or omissions of the customer and persons under the customer's control; or Act of third parties and acts of God, Power surges This warranty does not cover any items that are in one or more of the following categories: accessories added to the products purchased from Telephone Man of America LLC, date sensitive issues, software. Telephone Man of America LLC will repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis. If warranty service is required, Telephone Man of America LLC may or may not issue a Return Material Authorization Number. Before any items under warranty If the items are identified as not being from Telephone Man of America LLC will be shipped back as replacements a valid credit card must be provided and kept on file. You must ship the products back to Telephone Man of America LLC in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. If the items are identified as not being from Telephone Man of America LLC (meaning if the TMANOA warranty sticker is not on the supposed returned warranty item) or are damaged in any way other than the way Telephone Man of America LLC shipped them the full amount will be due to immediately by means of the credit card provided. Upon evaluation of the returned items and found that no additional damage was done by you the customer Telephone Man of America LLC will ship the repaired or replacement products to you freight prepaid to the address documented on the original invoice (excluding Puerto Rico and U.S. possessions) only after the items in question have been returned and evaluated. If you want an advanced replacement shipped out (meaning you want it shipped out before the item under warranty is returned in like repairable condition) we will charge your credit card on file for the then current rates for the item in question. Upon receipt of the item under warranty in a repairable condition (not cracked or damaged beyond repair) Telephone Man of America LLC will then refund your money. Shipments to other locations will be made freight collect. Telephone Man of America LLC owns all parts removed from repaired products. Telephone Man of America LLC uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Telephone Man of America LLC repairs or replaces a product, its warranty term is not extended. Telephone Man of America LLC warranties and represents that, at the time each item of equipment is delivered, Telephone Man of America LLC will be the lawful owner of such equipment, free and clear of and liens and encumbrances (other than those which may arise from this agreement) and will have full rights, power, and authority to sell the equipment to the Buyer. Furthermore, Telephone Man of America LLC hereby assigns to Buyer any manufacturer’s warranty relating to the Equipment, which is assignable. Buyer shall notify Telephone Man of America LLC, Inc. of any dissatisfaction with the equipment within ten days after the Equipment is delivered. Failure of Buyer to notify Telephone Man of America LLC of any dissatisfaction within the ten day period shall constitute acceptance of the Equipment by Buyer. If Telephone Man of America LLC is notified of dissatisfaction with the Equipment, Telephone Man of America LLC may, at Telephone Man of America LLC sole option, accept the return of the Equipment and cancel this order, or repair or replace the defective Equipment at Telephone Man of America LLC option and expense. No refunds are given by Telephone Man of America - only store credit shall be issued to be redeemed to match the original purchase warranty period and any return shipping shall be paid by the buyer. ** Any sales made between buyers and Telephone Man of America not at listed prices on www.Shop.TelephoneManOfAmerica.com the warranty becomes 30 days and if product is returned the buyer must pay return shipping and no refunds are provided and only store credit will be issued to be redeemed to match the original purchase warranty period.
- Return Policy
All sales are final with no right of return unless specified on individual invoice of sale. Any order (s) refused upon delivery or returned, will be subject to shipping charges paid by the buyer. Any returned items by buyer or returned by shipping companies such as by FedEx, UPS or USPS a store credit will be issued to be redeemed to match the original purchase warranty period minus a 20% restocking fee after all items are identified as being returned and in like condition when originally shipped to the end user/customer. Upon verification of items returned by corresponding tracking # on file by Telephone Man of America and matching the address of Telephone Man of America. Any claims of missing/damaged equipment must be made upon delivery of goods. Customer is responsible for keeping all records including licensing software and key codes.
The goal of Telephone Man of America is to provide America's best and most popular PBX/Phone systems New and Like New at the best possible price and to provide the best complimentary products to assist your PBX/Phone system such as IntelliTouch music-on-hold on-hold plus products, Engenius cordless phones and Actiontec's VoSKY Exchange Skype Gateways. Below are some common questions and answers regarding our products and services. What is 'New' product? 'New' product is unused and may be in original manufacturer's packaging or other packaging if needed to protect the product from blemishes and scratches etc and to ensure new condition and may be complete with all original documentation and accessories. All New products and most like new products have a One-Year Warranty unless marked and described on its individual page. Warranties may be provided my Telephone Man of America or the products respective manufacturers. What are 'Like New' products? 'Like New' product are thoroughly cleaned, and may be waxed and polished with minimal discoloration and may or may not have new replacements parts such as new plastic tops for phones and new plastic casings for processors and expansion modules etc, new line and handset cords, new designation strips and plastic covers will be provided for applicable phones and other like products. Some wear may be visible as it is not new and some functionality may not be in 'new' condition.
All Images are for General Purposes ONLY and may not represent actual product. We strive to add the exact image of each item, but in some cases the image may not be actual product.
We reserve the right to refuse, cancel, or deny any order at our discretion.
Phone System Prepaid Programming and Support:
By making your initial payment you are agreeing to the below rates and to Telephone Man of America LLC's Terms and Conditions. A credit card will be needed to be kept on file so if any additional time is incurred Telephone Man of America LLC will charge for any time differences (any unused time will be used as a store credit for programming and support or applied to product purchases.)
Programming and Support:
We offer phone support at $120 per 60 minutes with a 60 minute minimum billed in 60 minute increments of $120.00 after that.
We can also have a local technician come out (Anywhere in the country) at $145/hr with a $75 visit trip ($220.00 for the first hour billed in 1 hour increments of $145.00 after that). If wiring is needed in a standard office environment with drywall and drop ceilings and within 120’ of the processor they are $95 each – individual wire runs are needed from the phone system processor to each individual phone for a phone system.
After 5 P.M. technician rates become time and a half rates of $217.50/hr with a $75 visit trip ($292.50 for the first hour billed in 1 hour increments of $217.50 after that).
For New System Installs - Install estimates are based off of 30 minutes per phone and if a system voice mail solution is involved 45 minutes per extension not to exceed 3 hours over that estimate. Trouble shooting is not included in the estimate and if applicable is billed separately. You will be billed for actual time and material.
A $75 visit trip may apply after periods of 8 hours and up to the discretion of Telephone Man of America LLC whether or not to apply any additional visit trip fees.
Support fees are subject to Technician availability and Phone Support and System Type and are subject to change at the discretion of Telephone Man of America LLC.